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Aquarius Casino Resort, BW Premier Collection - 742 Photos & 894 Reviews - Casinos - 1900 S Casino Dr, Laughlin, NV - Phone Number - Yelp


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Just finished our stay, we've stayed here a few times now.
The staff is very nice and the rooms are usually clean.
We love that they have secured parking for boats and jet skis.
We usually come during the week though, as it can get very busy on weekends and you will have to park across the busy street if you have a boat.
The reason I am giving 3 stars is as follows.
The process is easy, people are nice, but honestly it makes me insane when there are only 2 or 3 people working and there's a line of over 30 people.
You can stand in line forever.
Not only did we experience this but every time I walked by I saw the same long lines and 2-3 staff members working.
Why have 15 counters and only have 3 people working?
Not sure If we just got a bad room but wow.
I can usually sleep anywhere and this bed was terrible.
I called every day to get extra blankets and was told each time, they were out.
I was actually told one time by the phone person "I guess you'll just have to cuddle up".
Um hey Aquarius get more blankets!
I had the pleasure of checking in at the Aquarius Casino Click at this page today.
We had arrived with 2 other family members in separate rooms.
We had asked at check in if we could be on the same floor but was told we would have to downgrade our room to do that.
I asked if I could upgrade their rooms but was told "no" without any explanation.
After teasing it out from the receptionist I come to learn they had no room upgrades available despite my willingness to pay for it.
I asked if they could call us should a room open up and again was told a flat out "no" without explanation.
Again after teasing it out from the front desk I was told there's no good time to call and that there's nothing they were willing to do to help us.
Upon entry into the room, we found a bug trapped in the carpet.
Then the TV had terrible picture quality.
So when I tried to call to complain about the bug and TV, the phone wires were loose and the operators could not here me after 8-10 attempts of trying to reach someone.
When a manager finally arrived for my complaints, they replaced the phone and offered to fix the TV but pretty much didn't offer anything to make up for this poor experience.
If you want 4 walls and a sketchy bed with unhelpful staff then this is the place for you.
I know why check-in is at 3:00 PM now.
Because it takes all day to wait in the check-in line.
The line of customers outnumber the open registers by about 300 to one.
Clearly all the money they're making from the casino isn't going to staffing the front desk.
So it seems that this is one of the more decent hotels here in Laughlin.
When booking, it is one of the more pricey ones.
So we went off of that, hoping we would get to stay in one of the "better hotels.
The rooms are rather spacious and up kept.
The beds are surprisingly comfortable and they have a couple of pillow options, whether u like soft and firm pillows.
The views are really nice.
We stayed in the Arizona Tower, 7th floor and had "river view," which my toddler really enjoyed.
The bathroom is what needs some work done.
However, when you are showering, it's pretty dark in there!
So if you might be trying to shave or anything that needs good lighting, you might want to do it before you article source in there.
The bathroom honestly needs better lighting overall!
Also, you might want to shower with the door open because all the mirrors will get completely foggy, there is no fan to help with the fog.
This hotel also has a variety of dining options, which is a plus.
You can go to the buffet, cafe, Outback Steakhouse, Panda Express, or McDonalds.
Also, the pool is pretty big and open from 10am to midnight.
So you can go cool off anytime.
We really enjoyed it!
Overall, I would recommend this hotel as it is one of the newer ones.
The others seem old and outdated.
We will most likely stay here again on our next vacation.
The Aquarius is my favorite of the river front casinos in Laughlin.
It looks older on the outside, but the inside is fine and the rooms are all pretty updated.
The air conditioning is always up way too high, though, so bring a jacket for indoors.
The resort is mostly a casino, with two separate towers for guest rooms and an outdoor pool.
The outdoor pool is an okay size but there is a bar with expensive drinks and you can kind of see the river.
I'd suggest hitting the river rather than this pool.
Restaurants here include an Outback Steakhouse, a McDonald's, and a Subway.
Celebrating our 37th wedding anniversary after a visit to Lake Havasu City, AZ.
It's just an hour drive to Laughlin.
We were really looking forward to a great dinner and a Sunday Champagne Brunch.
Scratch both of those thoughts an hour after checkin.
Lovely checkin staff member.
The kind and polite customer service ends there and it becomes non existent from this point forward.
After our arrival, we went straight to their Players Club True Rewards card booth.
Wow, the bad attitude starts with Susan A.
Total attitude from the get go.
I was so ready to have a great night.
My mood was a 10.
Susan's was a 1.
I had had enough and we walked.
No need to bring me down.
After about 5 minutes of looking at the so called Buffet, we asked for the manager, we politely asked for our money back.
The buffet was horrific.
Every station had dry food in their serving trays.
The pasta was dry and was turning yellow.
The sauces had a milk like skin on them.
The meat was burnt aquarius laughlin slots looked like it was brought back from yesterday's buffet.
This buffet in no way looked like a regular buffet as we know them.
I was granted a refund and we were off to the cafe.
Service was okay but it was very slow.
The food was under cooked.
We didn't say a thing, we just paid the bill and left.
As we walked out I asked an obviously irritated server "where is the best dessert served in the casino.
Now click off to Duet.
I choose a cheese cake on a stick.
My wife asked for a large hot chocolate.
We are the only ones there with a drink order.
Another grumpy server didn't even try to hand me the hot chocolate.
No eye contact at all.
She just set the hot chocolate down on the counter and yelled "hot chocolate" and walked away.
My name was on the cup.
She didn't even bother to look.
To add insult to injury after the first sip of the hot chocolate and yes you guessed it, it was cold.
Now you say to yourself, can this weekend get any worse?
So now we're off to the sports book to watch the Stanley Cup finals, game 3.
By the way, the television reception looks like the 1960's.
I can't believe the hotel accepts this as watchable television.
The bar tv's look horrible too.
Ordered two top shelf drinks, a Cadillac Margarita and a Strawberry Daiquiri.
Both tasted like gasoline.
Be warned, the bar next to the Sports Book is horrible too.
I know this is not Las Vegas, but, it's 2019.
When is Laughlin going to catch up with the rest of the world?
Now I'm seeing a pattered here at the Aquarius.
No one is smiling, no one is happy to assist guests one bit.
We passed on the Aquarius for their buffet breakfast and drove 17 miles to the Avi Casino.
We had an amazing Champagne breakfast buffet and we were throughly impressed.
The Avi saved our tiny get away and made it a morning to remember.
This is the worst hotel I have ever stayed at because it was infested with rodents.
Not only did my hotel room have the crawlers, my bed had it, I woke up to one crawling on my face, I even brought back the crawler back home to Los Angeles and discovered it in the laundry machine after all my clothes for the weekend trip to Laughlin had to be washed.
I broke out in hives from this disgusting inconvenience.
I was not the only one who had this issue, four other rooms that were occupied by my group of friends had the same exact issues.
They ALL had their rooms infested.
My entire three day stay consisted of going back and forth with hotel management who told me that their offices were infested too and some of the bugs were crawling their legs as we spoke.
This has been the worst low level treatment experience from a hotel.
After much discussions with the manager Diana, her floor manager called me and gave us a free coupon for their buffet.
This is absurd and careless treatment.
Diana did not have the audacity to contact me herself https://slots-deposit-bonus-top.site/slot/warframe-how-many-weapon-slots.html instead hid behind Julia the floor manager.
I demanded a full refund for all three nights and was declined.
In lieu of that hotel management thought their "champange brunch" would suffice.
Upon checking in I was never given a disclaimer as to the infestation whatsoever.
This was pure fraudulent deceit on the hotels part.
They concealed the fact that the hotel was prone to these rodents on their premises.
I do have to add that We were offered to change rooms when our complaints began however our bags were all unpacked and having to switch multiple rooms during our vacation was not in our agenda to do.
Why would I spend my time away from the activities already planned by re packing and moving to a room that was unknown to us on whether it too had an infestation?
According to the hotel staff the entire premises was infested and they would change us to a portion of the hotel where no complaints came from.
But short of that guarantee it made no sense to move.
I will never ever stay at this hotel period.
This has been the worst trip of my entire life.
Every chance I get I will deter visitors from visiting especially this hotel.
I spoke with other visitors in the city and was told hotels such as Harrahs did not have such bugs.
Diana the hotel manager stated ALL the hotels were infested which was a lie.
Amongst the poor over sight of the bugs, the hotel was a dump.
The water even didn't go through as it should.
I will post photos of this low level POS hotel as proof.
I will also file a complaint with better business bureau for the fact that the hotel had knowledge of the infestation and yet allowed for new visitors to stay at the hotel.
It was not disclaimed to me whatsoever.
Had I known of this problem I would not have stayed at this hotel.
The first three floors were closed off and the stair cases were all shut down because of the infestation.
Yet hotel management placed us in the rooms knowing that they had a bug problem.
We were on the 17th floor.
Stay away from this hotel.
Bad experiences, pool area had no clean towels.
Manager was very rude to me for trying to get towel to dry with.
Went to the snack area to let them know I need a clean towel, the guy would not acknowledge me at the window.
So I go back to the are were all the dirty towels were.
Found some small that I could dry with.
The door to that area was openI saw no signs that says keep out.
Because the door was open.
All the attendant was busy.
I had a long trip only wanted to relax in the Spa.
Terrible customer service experience.
My boyfriend and I are planning a trip for my Birthday.
See, we're Las Vegas locals and want to GET OUT of the city.
We had planned to go to Cali but then we decided to book 5 nights at the Aquarius.
Also, My boyfriend is a Employee of Golden Article source, whom not long ago acquired All of the Stratosphere properties which includes Aquarius.
When I got through to reservations our conversation went as follows: Me: I have a few questions, my boyfriend is a employee of Golden Gaming and I know you're not able to book reservation through you.
I'm online now looking at rooms and would like to know if our Credit Card would be charged now or at the time of check-in?
Which did not answer my question Reservations: monotone and not very welcoming Ma'am, the card is charged like any other hotel.
Me: I understand that the card will be charged.
My QUESTION is, will the card be charged NOW or at CHECK-IN?
Reservations: condescendingly Your card will be charge X-amount of dollars now.
Me: May I please have your name?
Reservations: ITS RITA Me: I hung up I'm a CSR manager and if I EVER heard one of my employees speak like that to a caller, regardless of their status, they would be written up or follow suit of action or a retraining on how to be punctual and inviting.
Especially during a reservation call.
I think that people forget 1 thing.
Consumers are PAYING to be there while the employees are PAID to be there; Huge difference between the two.
It already has been a bad experience just from asking a simple question and now rethinking our trip back to Cali.
Through a set of circumstances, I came to Laughlin to meet friends from New Jersey who were on a please click for source to Harrahs but were coming to Las Vegas instead of returning with the plane to Pennsylvania.
At the same time, a friend sent me a comp for two nights to the Aquarius where I was planning to stay and the deal was set.
I checked into the Aquarius early and there was no problem.
Part of that was the fact that this is such a link resort driven town that winter is certainly a slower time for the city.
I was given an 11th floor room in the California Tower--the southern most of the two.
There were plenty of elevators and never much of a wait time.
The room was clean and in good shape.
There was a pod style coffee maker--always a plus in my book--and the holder had four pods.
The television worker fine although it was on very little.
The view was nice.
You see part of the Colorado as it runs through Laughlin.
The sunrises and sunsets were quite pretty.
The staff of the hotel were all easy going and friendly.
I'd was god eater pachi slot ep 1 opinion stay here again if I were coming to Laughlin.
In Laughlin, NV to celebrate my Birthday!
My Girlfriend and I were walking around visiting the casinos and walked into the Aquarius!
All in all the nicer newer of the casinos, in my opinion!
Everything still had, in my opinion that new casino feel!
My only suggestion, the customer service!
Have the people be a little more friendly, proactive, and outgoing.
The whole time we were there not one person offered a "hello".
Nice location with beautiful river views!
Check in was easy and igt casino to check in early.
Didn't have any issues staying here, we had a blast!
I would stay here again.
It's not the nicest or cleanest but it's a good value.
Free parking and no crazy resort fees!
Very dated and big bugs running around inside and out.
But i think it just might be that time of year.
Had a great night sleep and a river view I enjoyed my time staying at Aquarius Casino Resort!
The hotel room was clean and beds were soft!
Customer service was great!
Casino floor was hot when I was here and I did win some, of course I loss some as well.
Now my vacation is coming to an end and I got to get back to reality, I will be back most definitely during the summer.
Won a few hundred bucks last time I was here off the good old wheel of fortune machine!
Can't beat the nicest casino on the area.
Will definitely be back for more money in a few weeks!
Our stay was good until the last day.
When we checked out, the employee rudely asked me, "What am I supposed to do with this?
He looked at me and said there is nothing he could do.
I called him out on his lie and he just smiled.
I told him there are plenty of casinos to choose from and he just smiled.
The casino is nice but Brian G completely ruined the experience for us.
We will never stay there again.
On Sunday we went to the Aquarius for their Champagne Brunch Buffet.
The service was fabulous and everything was presented in the most classy way.
I do have one thing that really annoyed me.
He had one plate of food and did not drink champagne or receive the two alcoholic beverages they offer for free with the price of your meal.
I don't believe they have to charge that much money for a child.
They need to change this because it is absolutely robbery of my hard-earned money.
I can guarantee you that this will no longer be a family event when we attend the buffet.
This place is horrible.
Dirty rooms, the lady who checked us in was so rude.
We arrived very late because we had a long drive 8hrs from New Mexico to Laughlin.
When we arrived we asked for late check out and the lady at the front desk was not helpful at all.
Then we went to our room and it was so disgusting!
Don't waste your money st this place!
This was our first trip to Laughlin.
I read on another review that you should not set your expectations to be anything like Vegas.
With that said I was expecting a pretty bad experience.
I was pleasantly surprised.
We arrived on Friday around check in.
The wait to check in was about 15-20 minutes and the line fluctuated.
We booked our room through AAA Travel originally but ended up getting a great Cyber Monday deal on the hotels site and switched.
The person at the front desk was honest and let me know the Aquarius didn't have a kids area except one small arcade that we never visited.
The staff member was kind in enough to point out the places of interest for kids https://slots-deposit-bonus-top.site/slot/scr-slot-game-online.html the city.
Check in went smoothly and we ended up on the 18th floor with a river view room and double queen beds.
The room was nice.
It was clean overall but the bathroom looked like it was just quickly wiped down and it had a minor leak in the shower.
There was a sign encouraging the use of the towels more than once.
It was definitely not a place where I would immediately walk out of.
It was nice and served its purpose.
We called the front desk for a rollaway and they brought it up extremely fast.
It was a bit tighter in the room but we didn't spend to much time there, basically just to sleep.
We spent most of the aquarius laughlin slots at the Riverside because a group of friends were there.
There is a walkway you can access through the double doors at the Cafe Aquarius.
We walked to Riverside at all times of the day and night up until 11:30 pm and there was plenty of people walking.
I didn't see any raccoons as I had read on other reviews but then again I went straight to point a and b and https://slots-deposit-bonus-top.site/slot/top-spin-4-bedienungsanleitung-deutsch.html else.
The kids were being kids and there was a few older grumpy folks grumbling about the kids skipping on the walkway.
We used the Kids Kastle at the riverside I'll write separate reviewdid cosmic bowling and arcade.
The experience was enhanced because our kids had their friends there.
The Aquarius Casino was nice but the smell of smoke seemed intense.
My son would bolt to the elevator or cover their faces but it's part of the expensive I guess.
There was a McDonald's and Subway.
Looked real clean and were priced fine, no price hike keep in mind we're from Los Ángeles We had breakfast at the Aquarius Café- The food was good or it's possible we were starving from the long wait.
The price was similar to a Denny's or IHOP.
The waiter and bus boy man looked anxiously as the food slowly came out and kept the coffee and drinks full.
They apologized but it was obvious that it was not in their control.
Everyone was working hard but it's possibly the kitchen staff was understaffed.
Food made up for it.
I would eat there again!
There's a buffet somewhere near the cafe.
Easy access to the river and the kids skipped rocks a little.
We didn't opt for the late check out.
There is a valet that works off of tips.
The self parking was good.
We found parking close to the elevator each time we went out.
Overall the staff looked overworked but were helpful.
The hotel was nice.
I would recommend it only because I saw our friends room at the Riverside, they were totally 70's.
We spent most of the time at the Riverside because it's the central entertainment busier area but had a nice quiet sleep at the Aquarius.
I went to this hotel after I continue reading such a horrific experience at the Harrah's.
Laura, Believe that was her name I'm so sorry she is a manager during the day.
Super friendly and very helpful.
When I checked out Anastasia could not have been nicer.
Not as big as Caesars Palace property but boy they could sure take some lessons on customer service from you ladies.
Judy Atilano 288 We calculate the overall star rating using only reviews that our automated software currently recommends.
Part of the drive to Oatman AZ is along historic Route 66 and we made some videos where we were by the Route 66 signs dancing to the song "Get Your Kicks on Route 66.
The little shops in Oatman sell food for tourists to give to the burros.
Last time we were there, we saw a mama burro with her baby.
Don't forget watercraft on the Colorado River.
Part of the drive to Oatman AZ is along historic Route 66 and we made some videos where we were by the Route 66 signs dancing to the song "Get Your Kicks on Route 66.
Yes, there was a coffee maker in our room.
As good as it gets!
The staff is very nice and the rooms are usually clean.
We love that they have secured parking visit web page boats and jet skis.
We usually come during the week though, as it can get very busy on weekends and you will have to park across the busy street if you have a boat.
The reason I am giving 3 stars is as follows.
The process is easy, people are nice, but honestly it makes me insane when there are only 2 or 3 people working and there's a line of over 30 people.
You can stand in line forever.
Not only did we experience this but every time I walked by I saw the same long lines and 2-3 staff members working.
Why have 15 counters and only have 3 people working?
Not sure If we just got a bad room but wow.
I can usually sleep anywhere and this bed was terrible.
I called every day to get extra blankets and was told each time, they were out.
I was actually told one time by the phone person "I guess you'll just have to cuddle up".
Um hey Aquarius get more blankets!
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We had arrived with 2 other family members in separate rooms.
We had asked at check in if we could be on the same floor but was told we would have to downgrade our room to do that.
I asked if I could upgrade their rooms but was told "no" without any explanation.
After teasing it out from the receptionist I come to learn they had no room upgrades available despite my willingness to pay for it.
I asked if they could call us should a room open up and again was told a flat out "no" without explanation.
Again after teasing it out from the front desk I was told there's no good time to call and that there's nothing they were willing to do to help us.
Upon entry into the room, we found a bug trapped in the carpet.
Then the TV had terrible picture quality.
So when I tried to call to complain about the bug and TV, the phone wires were loose and the operators could not here me after 8-10 attempts of trying to reach someone.
When a manager finally arrived for my complaints, they replaced the phone and offered to fix the TV but pretty much didn't offer anything to make up for this poor experience.
If you want 4 walls and a sketchy bed with unhelpful staff then this is the place for you.
Want to chime in?
Yes, Let Me Vote!
Because it takes all day to wait in the check-in line.
The line of customers outnumber the open registers by about 300 to one.
Clearly all the money they're making from the casino isn't going to staffing the front desk.
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When booking, it is one of the more pricey ones.
So we went off of that, hoping we would get to stay in one of the "better hotels.
The rooms are rather spacious and up kept.
The beds are surprisingly comfortable and they have a couple of pillow options, whether u like soft and firm pillows.
The views are really nice.
We stayed in the Arizona Tower, 7th floor and had "river view," which my toddler really enjoyed.
The bathroom is what needs some work done.
However, when you are showering, it's pretty dark in there!
So if you might be trying to shave or anything that needs good lighting, you might want to do it before you go in there.
The bathroom honestly needs better lighting overall!
Also, you might want to shower with the door open because all the mirrors will get completely foggy, there is no fan to help with the fog.
This hotel also has a variety of dining options, which is a plus.
You can go to the buffet, cafe, Outback Steakhouse, Panda Express, or McDonalds.
Also, the pool is pretty big and open from 10am to midnight.
So you can go cool off anytime.
We really enjoyed it!
Overall, I would recommend this hotel as it is one of the newer ones.
The others seem old and outdated.
We will most likely stay here again on our next vacation.
Want to chime in?
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It looks older on the outside, but the inside is fine and the rooms are all pretty updated.
The air conditioning is always up way too high, though, so bring a jacket for indoors.
The resort is mostly a casino, with two separate towers for guest rooms and an outdoor pool.
The outdoor pool is an okay size but there is a bar with expensive drinks and you can kind of see the river.
I'd suggest hitting the river rather than this pool.
Restaurants here include an Outback Steakhouse, a McDonald's, and a Subway.
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It's just an hour drive to Laughlin.
We were really looking forward to a great dinner and a Sunday Champagne Brunch.
Scratch both of those thoughts an hour after checkin.
Lovely checkin staff member.
The kind and polite customer service ends there and it becomes non existent from this point forward.
After our arrival, we went straight to their Players Club True Rewards card booth.
Wow, the bad attitude starts with Susan A.
Total attitude from the get go.
I was so ready to have a great night.
My mood was a 10.
Susan's was a 1.
I had had enough and we walked.
No need to bring me down.
After about 5 minutes of looking at the so called Buffet, we asked for the manager, we politely asked for our money back.
The buffet was horrific.
Every station had dry food in their serving trays.
The pasta was dry and was turning yellow.
The sauces had a milk like skin on them.
The meat was burnt and looked like it was brought back from yesterday's buffet.
This buffet in no https://slots-deposit-bonus-top.site/slot/net-mail-slots.html looked like a regular buffet as we know them.
I was granted a refund and we were off to the cafe.
Service was okay but it was very slow.
The food was under cooked.
We didn't say a thing, we just paid the bill and left.
As we walked out I asked an obviously irritated server "where is the best dessert served in the casino.
Now we're off to Duet.
I choose a cheese cake on a stick.
My wife asked for a large hot chocolate.
We are the only ones there with a drink order.
Another grumpy server didn't even try to hand me the hot chocolate.
No eye contact at all.
She just set the hot chocolate down on the counter and yelled "hot chocolate" and walked away.
My name was on the cup.
She didn't even bother to look.
To add insult to injury after the first sip of the hot chocolate and yes you guessed it, it was cold.
Now you say to yourself, can this weekend get any worse?
So now we're off to the sports book to watch the Stanley Cup finals, game 3.
By the way, the television reception looks like the 1960's.
I can't believe the hotel accepts this as watchable television.
The bar tv's look horrible too.
Ordered two top shelf drinks, a Cadillac Margarita and a Strawberry Daiquiri.
Both tasted like gasoline.
Be warned, the bar next to the Sports Book is horrible too.
I know this is not Las Vegas, but, it's 2019.
When is Laughlin going to catch up with the rest of the world?
Now I'm seeing a pattered here at the Aquarius.
No one is link, no one is happy to assist guests one bit.
We passed on the Aquarius for their buffet breakfast and drove 17 miles to the Avi Casino.
We had an amazing Champagne breakfast buffet and we were throughly impressed.
The Avi saved our tiny get away and made it a morning to remember.
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Not only did my hotel room have the crawlers, my bed had it, I woke up to one crawling on my face, I even brought back the crawler back home to Los Angeles and discovered it in the laundry machine after all my clothes for the weekend trip to Laughlin had to be washed.
I broke out in hives from this disgusting inconvenience.
I was not the only one who had this issue, four other rooms that were occupied by my group of friends had the same exact issues.
They ALL had their rooms infested.
My entire three day stay consisted of going back and forth with hotel management who told me that their offices were infested too and some of the bugs were crawling their legs as we spoke.
This has been the worst low level treatment experience from a read more />After much discussions with the manager Diana, her floor manager called me and gave us a free coupon for their buffet.
This is absurd and careless treatment.
Diana did not have the audacity to contact me herself and instead hid behind Julia the floor manager.
I demanded a full refund for all three nights and was declined.
In lieu of that hotel management thought their "champange brunch" would suffice.
Upon checking in I was never given a disclaimer as to the infestation whatsoever.
This was pure fraudulent deceit on the hotels part.
They concealed the fact that the hotel was prone to these rodents on their premises.
I do have to add that We were offered to change rooms when our complaints began however our bags were all unpacked and having to switch multiple rooms during our vacation was not in our agenda to do.
Why would I spend my time away from the activities already planned by re packing and moving to a room that was unknown to us on whether it too had an infestation?
According to the hotel staff the entire premises was infested and they would change us to a portion of the hotel where no complaints came from.
But short of that guarantee it made no sense to move.
I will never ever stay at this hotel period.
This has been the worst trip of my entire life.
Every chance I get I will deter visitors from visiting especially this hotel.
I spoke with other visitors in the city and was told hotels such as Harrahs did not have such bugs.
Diana the hotel manager stated ALL the hotels were infested which was a lie.
Amongst the poor over sight of the bugs, the hotel was a dump.
The water even didn't go through as it should.
I will post photos of this low level POS hotel as proof.
I will also file a complaint with better business bureau for the fact that the hotel had knowledge of the infestation and yet allowed for new visitors to stay at the hotel.
It was not disclaimed to me whatsoever.
Had I known of this problem I would not have stayed at this hotel.
The first three floors were closed off and the stair cases were all shut down because of the infestation.
Yet hotel management placed us in the rooms knowing that they had a bug problem.
We were on the 17th floor.
Stay away from this hotel.
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Manager was very rude to me for trying to get towel to dry with.
Went to the snack area to let them know I need a clean towel, the guy excellent slot fruit game agree not acknowledge me at the window.
So I go back to the are were all the dirty towels were.
Found some small aquarius laughlin slots I could dry with.
The door to that area was openI saw no signs that says keep out.
Because the door was open.
All the attendant was busy.
I had a long trip only wanted to relax in the Spa.
Terrible customer service experience.
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See, we're Custom slot car boxes Vegas locals and want to GET OUT of the city.
We had planned to go to Cali but then we decided to book 5 nights at the Aquarius.
Also, My boyfriend is a Employee of Golden Gaming, whom not long ago acquired All of the Stratosphere properties which includes Aquarius.
When I got through to reservations our conversation went as follows: Me: I have a few questions, my boyfriend is a employee of Golden Gaming and I know you're not able to book reservation through you.
I'm online now looking at rooms and would like to know if our Credit Card would be charged now or at the time of check-in?
Which did not answer my question Reservations: monotone and not very welcoming Ma'am, the card is charged like any other hotel.
Me: I understand that the card will be charged.
My QUESTION is, will the card be charged NOW or at CHECK-IN?
Reservations: condescendingly Your card will be charge X-amount of dollars now.
Me: May I please have your name?
Reservations: ITS RITA Me: I hung up I'm a CSR manager and if I EVER heard one of my employees speak like that to a caller, regardless of their status, they would be written up or follow suit of action or a retraining on how to be punctual and inviting.
Especially during a reservation call.
I think that people forget 1 thing.
Consumers are PAYING to be there while the employees are PAID to be there; Huge difference between the two.
It already has been a bad experience just from asking a simple question and now rethinking our trip back to Cali.
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At the same time, a friend sent me a comp for two nights to the Aquarius where I was planning to stay and the deal was set.
I checked into the Aquarius early and there was no problem.
Part of that was the fact that this is such a river resort driven town that winter is certainly a slower time for the city.
I was given an 11th floor room in the Go here Tower--the southern most of the two.
There were plenty of elevators and never much of a wait time.
The room was clean and in good shape.
There was a pod style coffee maker--always a plus in my book--and the holder had four pods.
The television worker fine although it was on very little.
The view was nice.
You see part of the Colorado as it runs through Laughlin.
The sunrises and sunsets were quite pretty.
The staff of the hotel were all easy going and friendly.
I'd definitely stay here again if I were coming to Laughlin.
Want to chime aquarius laughlin slots />Yes, Let Me Vote!
My Girlfriend and I were walking around visiting the casinos and walked into the Aquarius!
All in all the nicer newer of the casinos, in my opinion!
Everything still had, in my opinion that new casino feel!
My only suggestion, the customer service!
Have the people be a little more friendly, proactive, and outgoing.
The whole time we were there not one person offered a "hello".
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Check in was easy and got to check in early.
Didn't have any issues staying here, we had a blast!
I would stay here again.
It's not the nicest or cleanest but it's a good value.
Free parking and no crazy resort fees!
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But i think it just might be that time of year.
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Yes, Let Me Slots 7777 />The hotel room was clean and beds were soft!
Customer service was great!
Casino floor was hot when I was here and I did win some, of course I loss some as well.
Now my vacation is coming to an end and I got to get back to reality, I will be back most definitely during the summer.
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Can't beat the nicest casino on the area.
Will definitely be back for more money in a few weeks!
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When we checked out, the employee rudely asked me, "What am I supposed to do with this?
He looked at me and said there is nothing he could do.
I called him out on his lie and he just smiled.
I told him there are plenty of casinos to choose from and he just smiled.
The casino is nice but Brian G completely ruined the experience for us.
We will never stay there again.
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The service was fabulous and everything was presented in the most classy way.
I do have one thing that really annoyed me.
He had one plate of food and did not drink champagne or receive the two alcoholic beverages they offer for free with the price of your meal.
I don't believe they have to charge that much money for a child.
They need to change this because it is absolutely robbery of my hard-earned money.
I can guarantee you that this will no longer be a family event when we attend the buffet.
Escargot was a big hit with the kid this weekend.
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Dirty rooms, the lady who checked us in was so rude.
We arrived very late because we had a long drive 8hrs from New Mexico to Laughlin.
When we arrived we asked for late check out and the lady at the front desk was not helpful at all.
Then we went to our room and it was so disgusting!
Don't waste your money st this place!
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I read on another review that you should not set your expectations to be anything like Vegas.
With that said I was expecting a pretty bad experience.
I was pleasantly surprised.
We arrived on Friday around check in.
The wait to check in was about 15-20 minutes and the line fluctuated.
We booked our room through AAA Travel originally but ended up getting a great Cyber Monday deal on the hotels site and switched.
The person at the front desk was honest and let me know the Aquarius didn't have a kids area except one small arcade that we never visited.
The staff member was kind in enough to point out the places of interest for kids in the city.
Check in went smoothly and we ended up on the 18th floor with a river view room and double queen beds.
The room was nice.
It was clean overall but the free no slots registration casino looked like it was just quickly wiped down and it had a minor leak in the shower.
There was a sign encouraging the use of the towels more than once.
It was definitely not a place where I would immediately walk out of.
It was nice and served its purpose.
We called the front desk for a rollaway and they brought it up extremely fast.
It was a bit tighter in the room but we didn't spend to much time there, basically just to sleep.
We spent most of the time at the Riverside because a group of friends were there.
There is a walkway you can access through the double doors at the Cafe Aquarius.
We walked to Riverside at all times of the day and night up until 11:30 pm and there was plenty of people walking.
I didn't see any raccoons as I had read on other reviews but then again I went straight to point a and b and nowhere else.
The kids were being kids and there was a few older grumpy folks grumbling about the kids skipping on the walkway.
We used the Kids Kastle at the riverside I'll write separate reviewdid cosmic bowling and arcade.
The experience was enhanced because our kids had their friends there.
The Aquarius Casino was nice but the smell of smoke seemed intense.
My son would bolt to the elevator or cover their faces but it's part of the expensive I guess.
There was a McDonald's and Subway.
Looked real clean and were priced fine, no price hike keep in mind we're from Los Ángeles We had breakfast at the Aquarius Café- The food was good or it's possible we were starving from the long wait.
The price was similar to a Denny's or IHOP.
The waiter and bus boy man looked anxiously as the food slowly came out and kept the coffee and drinks full.
They apologized but it was obvious that it was not in their control.
Everyone was working hard but it's possibly the kitchen staff was understaffed.
Food made up for it.
I would eat there again!
There's a buffet somewhere near the cafe.
Easy access to the river and the kids skipped rocks a little.
We didn't opt for the late check out.
There is a valet that works off of tips.
The self parking was good.
We found parking close to the elevator each time we went out.
Overall the staff looked overworked but were helpful.
The hotel was nice.
I would recommend it only because I saw our friends room at the Riverside, they were totally 70's.
We spent most of the time at the Riverside because it's the central entertainment busier area but had a nice quiet sleep at the Aquarius.
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Laura, Believe that was her name I'm so sorry she is a manager during the day.
Super friendly and very helpful.
When I checked out Anastasia could not have been nicer.
Not as big as Caesars Palace property but boy they could sure take some lessons on customer service from you ladies.
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Hours Mon Open 24 hours Tue Open 24 hours Wed Open 24 hours Thu Open 24 hours Fri Open 24 hours Sat Open 24 hours Sun Open 24 hours Open now From the business Best Western welcomes you to the Premier life.
At the Aquarius Casino Resort, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out.
At the Aquarius Casino Resort, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out.
You'll notice our Premier's distinct style the minute you walk in.
Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor.
Located in Laughlin,NV the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.


Big win Laughlin


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The Aquarius Casino Resort is located at 1900 S Casino Dr, Laughlin, NV 89029, USA. Visit the Aquarius Casino Resort information page for more details on this casino, or click here to make hotel reservations. Aquarius Casino Resort has a total of 1900 hotel rooms available.


COMMENTS:


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Total 19 comments.